Tag Archives: jenny craig ripoff

JENNY CRAIG COMPLAINTS: Problems getting refunds

Jenny Craig weight loss customers have reported problems getting refunds due to them.  Have you had a problem getting a refund from Jenny Craig?  Or have you had a good experience?  Share a comment below.

On the Consumer Affairs board, Susan of Simi Valley, CA wrote:

“On Sept. 23, 2009 I joined Jenny Craig in Simi Valley, Ca.,however, the next day I changed my mind. I was not given a copy of the contract I signed so I went to the center and got my copy which said I had 3 business days to cancel “without penalty or obligation. I sent my request to cancel via Fed Ex on 9/24/09 and Jenny Craig Corporate offices received my cancellation letter on 9/25/09 at 2:42pm signed for by K F at Jenny Craig per FED EX. Several attempts to find out the status of my refund have been futile. The corporate offices state my letter is “m.i.a” and the manager at the Jenny Craig office in Simi Valley where I signed up states I was obligated to purchase a full week of the product in order to qualify for a refund even though the contract clearly states I had 3 business days to cancel “without penalty or obligation”.

“Futhermore, the contract states that upon receipt of request to cancel the buyer will be refunded in 10 days. I am getting a run around now from the corporate offices and the center. The very fact that the manager of the center did not give me my copy of the contract made my husband suspicious. And when I went to pick it up the next day an employee retrieved it in an unsecured area of the office with my credit card information available to anyone that entered this area. I left a message for the manager who did not call me back until the corporate offices told her I was unhappy with the treatment I received from her.

“All I want is my credit card to be refunded as I did all the right things according to the contract. Instead I am being told by the manager that I am going to be penalized because I did not keep the agreement for a full year!”


JENNY CRAIG COMPLAINTS: Outrageous shipping, No refund

Jenny Craig online weight loss members have complained about outrageous shipping charges, and to not receiving refunds promised to them.  Have you had a similar experience with Jenny Craig online?  Share a comment below.

February 4, 2010 Jenifer of Garland, TX posted this complaint with Consumer Affairs:

“On January 14, 2010 I joined the Jenny Craig on-line program. On January 15, I called back to cancel after I realized they misrepresented their program and SHIPPING COSTS WERE 65.00!!!!!!!!!! They said 7-10 days for a refund. The next day the representative who signed me up for the program originally called me to confirm I wanted to cancel which is completely retarded. She said she had to talk to me before she could release my order. I told her to release the order.

“THEN by January 28 (13 days after I cancelled) I still did not have a refund. Lyndsey Nims is a supervisor at Jenny Craig and she said she was walking the refund upstairs "right then" when I spoke to her on February 3, 2010. However, when I called back today, Feburary 4 to make sure she had actually taken it "upstairs" I was told by "Brenda" that they didn’t have my credit card information and therefore could not process my refund. Now I’ve spoken to about 5 people regarding my refund and Brenda is the first person to ask for my credit card number. I am livid.”