Tag Archives: CA

LA Weight Loss Emails Infuriate Member

“I live in Saint John, NB. When they told me that the center was closing they gave us all an email address to contact. When we contact the email address this is what we got in response:

” Dear Chelsey

Thank you for your note.

We are sorry that our Centre closing has caused you some inconvenience and concern.

We acknowledge receiving your request for a refund. Please note, that should you wish to continue on the L A Weight Loss program, you can do so by taking advantage of our “LA-On-the-Go” program. This program will provide you with weekly one-on-one counselling over the phone and access to our optional products. LA-On-the-Go was designed for clients who could not attend the Centres on a regular basis. Should you wish to reconsider, then kindly contact laonthego@lawlmaritimes.ca or call 902-830-7076.

We are now in the process of getting all the client files from the Centre. As the Centre is closing on Dec. 5, we anticipate receiving the files by no later than Dec. 15. Upon receipt of the files we can then look into your request and establish, what amount, if anything, is owing. In the interim, we ask you to please be patient as we do our best to attend to these issues as quickly as possible.

We thank you for your understanding while we go through this process.

Yours truly,

Customer Service”

Then when I replied again on January 5 and asked when I could expect my refund this is the response that I received:

“We take this opportunity to inform you that LAWL Maritimes Inc., the company that operated the Centre you attended, has been put into receivership by the secured creditors of the Company.

Unfortunately as a result of the receivership, the Company no longer has any capital and is unable to provide any refund. We are sorry but we are unable to process your request.

Customer Service”

NEEDLESS TO SAY I AM NOT VERY HAPPY ABOUT THIS AND I SUPPOSE NOT MANY PEOPLE ARE. HOW CAN THEY DO THIS?” WHAT DO YOU THINK? SHARE A COMMENT BELOW

 

LA WEIGHT LOSS: Owner Blames Franchisor for Closing

“A local weight loss centre has closed its doors without warning, stranding clients who are now wondering if they will ever get their money back.

LA Weight Loss, located in the Dorwin Plaza on Dougall Avenue, was closed Tuesday, informing clients in a note taped to the front door that it will not be reopening.

“Our franchisor has informed us that they are closing their business,” the note read. “That means that we are unable to buy product from our franchisor or get any of the other support … in order to operate our centres.

*  *  *  *  *  *  *

“The note also wishes LA Weight Loss clients ‘all the best’ in their efforts to shed unwanted pounds…

“‘I am very upset,’ said Windsor resident Lynn Long, who joined LA Weight Loss in August, forking over $700 for a year of diet and weight-loss ‘coaching.’

“‘I figure I’m out about $400,’ Long said. ‘And I don’t think I’m going to get it back.’

“The note on the door didn’t include any phone numbers to call or information about membership refunds. Long said she has been trying to reach someone through the United States-based LA Weight Loss Centers’ customer service line, with no luck.

“‘I kept getting the message that their mailbox is full,’ Long said.

“According to a customer service representative reached late Tuesday afternoon, the Dougall Avenue centre is owned by an independent franchisor, Michael Schneer.”

Excerpt Source:  The Windsor Star

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> PURE WEIGHT LOSS INFORMATION CENTER

LA WEIGHT LOSS: All Ottawa Locations Close Abruptly

“All four LA Weight Loss centres in Ottawa abruptly shut down on Monday, apparently without warning to customers or employees.

“According to media reports, local employees weren’t aware of the closures until they arrived at work this week. Customers looking for a refund were encouraged to call LA Weight Loss’s customer service line.

“However, OBJ‘s call to that number was directed to a full voice mailbox. The diet program’s website still lists the Ottawa locations as active.

“The franchise, operating under the name LA Weight Loss Franchise Co., has shuttered a number of locations this past month, including all nine in Atlantic Canada and all 10 in Charlotte, N.C….”

Excerpt Source:  Ottawa Business Journal

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Closing Canadian L.A. Weight Loss Offering Members “LA on the Go” Phone Counseling

According to the Chronicle Herald, all the L.A. Weight Loss Atlantic Canadian franchise centers are closing Dec. 5, 2008.  Instead, they will offer a phone-counseling service called “LA on the Go” to their stranded members.  According to the Chronicle-Herald:

David Shneer, president and CEO of LAWL Maritimes Inc., said in an email Tuesday that the company, which operates LA Weight Loss Centres in Halifax, Dartmouth, Bedford and Sydney, is changing its business model. “Over the weekend, we decided for two main reasons that we cannot continue to operate the centre-based business,” he said. “So we have informed our centres that we are going to close.”

*  *  *  *  *  *  *

Mr. Shneer… said LA Weight Loss clients have the option of continuing with the company’s LA On the Go program or requesting a refund. The LA On the Go program was designed for clients who could not visit the centres, he said. “It provides them with weekly one-on-one counselling but just over the phone instead of in the centre,” he said. “They also still have the same access to optional products.”

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L.A. Weight Loss Atlantic Canadian Franchises to Close

According to the CBC News, all the L.A. Weight Loss Atlantic Canadian franchises will be closing Dec. 5, 2008.

There are a total of nine L.A. Weight Loss franchises in Atlantic Canada, and all will be closing their doors for good on Dec. 5, putting about 40 people out of work.  According to the report:

“Franchise owner David Shneer told CBC News Tuesday that things have been tough for a while, but the ongoing global economic crisis has made it impossible to stay in business.

“He added that many consumers do not think weight loss is a necessity when times are tough.

“Clients who enrolled for longer-range programs can obtain refunds, he said.

“Pennsylvania-based L.A. Weight Loss has seen other franchises close over the past month, including operations in Oregon, Montana and Wisconsin.”

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LA WEIGHT LOSS: La Quinta Center Closes Abruptly, Strands Members

Here’s the report in the Desert Sun:

The Coachella Valley’s only La Weight Loss Center, previously at 79-220 Corporate Center Dr. Suite 102 in La Quinta, closed its doors without notifying customers Sept. 24. Franchise owner Patricia Gesswein has left a message on her cell phone, telling her customers she will miss them.
“I got instructions from the corporate office today and I had no notice,” Gesswein tells callers. “This was my job and my life. I’ve never been in a siuation like this.”
But the corporate offices for La Weight Loss, based in Horsham Township, PA. said she is responsible for the closure.
“We’re as befuddled as the customers are,” said Brian Siegel, senior vice president. “She took their money and shut without notice. She needs to give refunds because these are not our operating procedures.”

It is surprising that Brian Segal is “befuddled,” since LA Weight Loss has evidently closed more than sixty locations recently (See our unofficial list of LA Weight Loss center closings).  It’s also surprising that Patricia Gesswein claims she receved “instructions” from the corporate office and refers to LAWL as her “job.”  As a franchisee, she is the owner of the franchised business.

Comments on the story were unsympathetic to Gesswein.

Suzy Snowflake wrote:  “Hokey Pokey diet anyway. Doesn’t work.”

ChrisinPS wrote:  “Sorry Patricia, your excuse does not pass the smell test. You are the franchise owner, but say that corporate closed you down? Sounds like she took the money and ran.”

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LA Weight Loss Closings: Poway, San Diego Centers to Close This Week

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This just in from clariece

Poway (San Diego) center closes at the end of the week. They’re referring everyone to either Oceanside (70 miles roundtrip), Mission Valley (40 miles roundtrip) or to L.A. Weight Loss online.

San Diego reports:

Another San Diego market update – All the remaining centers in the San Deigo market that did not close last month, are closing now! The centers is Chula Vista, El Cajon and Poway are closing their doors as of tonight (09-10-2008) leaving only the Mission Valley and Oceanside locations open for a week, before they close on 9-17-08. If anybody in the San Diego market reads this before those centers close tonight and you are owed any product, go get it now, if you can, and also as for your file so you can make sure your social security & credit card numbers and any other personal information don’t get dumped in the trash. Otherwise go to the Mission Valley or Oceanside centers before the 17th. Hope this news helps, and sorry for the short notice, but the news just came down the pipe an hour ago.
Funny enough, they also have a nationwide marketing campaign for a Friends & Family two for one signup scheduled for the 16th! I would not refer anyone to join in San Diego if I were you – not much value in a 24 hour program…

Here’s the updated list:  LA WEIGHT LOSS: Centers Closed or Closing (Updated List)

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LA WEIGHT LOSS: Bakersfield, CA Centers Reportedly Closing


The Bakersfield Californian reports that the now-widespread LA Weight Closures have reached the other coast. The article states that the southwest Bakersfield, CA store on Ming Ave. displays a handwritten sign stating that the center closed in July. The east Bakersfield center on Mount Vernon Avenue states that it is open limited hours, but is full of packed boxes.

It should come as no surprise at this point that the manager could not be reached and phone calls placed to the corporate office in Horsham, PA were not returned.

According to the Californian:

Both of Bakersfield’s L.A. Weight Loss Centers appear to be closing amid nationwide reports that the Pennsylvania-based company is finished.

The east Bakersfield store at 2625 Mount Vernon Ave. is full of packed boxes. A handwritten sign says it is open three days a week. A manager was not available to comment.

Another handwritten sign on the door of the southwest store at 5113 Ming Ave. says it closed in July. No customer information was posted.

Celestine Davies, 50, enrolled in L.A. Weight Loss in June. She said she was shocked when she returned from a long vacation to find the store where she paid about $500 for a 12-week program had shut down.

“I specifically asked if going out of town was going to be a problem when I signed up, and they said no big deal, just pick up where I left off when I got back,” Davies said. “They didn’t say a word about this before they took my money.”

Company representatives could not be reached for comment Friday. Multiple calls to headquarters Friday were met with a busy signal.


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