Weight Watchers weight loss customers have reported problems getting refunds due to them, and having their credit cards charged after they’ve cancelled. Some have alleged that the Weight Watchers free trial is a bait-and-switch scam. Have you had a problem getting a refund from Weight Watchers? Or have you had a good experience? Share a comment below.
Friday, January 22, 2010 on the Ripoff Report, Haraldg of Washington, Iowa) wrote:
“After canceling our online account and WeightWatchers closing it so we could no longer access it, they continued to charge our credit card. I did not notice it because they waited three months to charge the first amount then did it intermittently sometimes monthly, sometimes with two months in between.”
Saturday, February 21, 2009, James of Atlanta, GA wrote:
“I am a online user experience expert reviewing weightwatchers.com for an upcoming blog article. I signed up for the FREE 7 DAY trial to conduct the review.
“I clicked the FREE TRIAL button and was redirected to a sign up page. I didn’t see anything about a free trial so I went back to the previous page and clicked the FREE TRIAL button again. The website landed me back on the same sign up page.
“So I assumed I was signing up for the free trial and continued through the flow. When I came to the credit card entry form I assumed my card would be charged at the end of the seven day trial or at the least the funds be refunded when I canceled.
“After I completed a my usability review of the website I clicked on the Cancel Account link. I also sent a cancellation email to the customer service department.
“An agent named “Kelle” with Weight Watchers Online accounting department responded to let me know that my credit card was charged $65.00 and that I would only be receiving an $18.10 refund. So my two-hour “FREE TRIAL” actually cost $46.90.
“The agent was not at all concerned when I told her that I clicked on the FREE TRIAL link and cancelled after only 2 hours. Instead of addressing a significant error in the user interface, she referred me to the 10 page legal agreement I was supposed to read during sign up.
“After a bit more research I learned that Weight Watchers Online has an UNSATISFACTORY record with the BBB of New York and has had 43 complaints in the last 12 months! I also found many more users complaining about this very same issue in various forums.
“Weight Watchers Online baited me with a FREE TRIAL offer on their website. I signed up under this pretense. The fact that they immediately invoked the legal agreement without addressing an obvious problem on the website leads me to conclude that this is a deliberate BAIT AND SWITCH technique employed by what I believed was a trustworthy brand.
“In my opinion this despicable practice constitutes blatent online fraud. I will do everything in my power to make sure that Weight Watchers Online is investigated by the New York attorney general’s office. James Atlanta, Georgia
U.S.A.” (Ripoff Report)
Wednesday, December 14, 2005, Corrie from Pittsburgh, Pennsylvania wrote:
“Last posting: Wednesday, September 17, 2008
I purchased one month of weight watchers online in June. After two weeks, I decided that the service wasn’t worth the cost. I decided not to renew. However, I apparently did not read the terms of service/small print closely enough.
“They automatically renew your subscription without telling you. They have charged me for June (the month that I purhased), plus July, August, September, October, and November at a rate of 16.95 each month.
“I have emailed them at least 20 times. After about 15 emails, they decided that I can have a refund of 2 months. What about the other three months of service they charged me for but I did not use? Corrie, Pittsburgh, Pennsylvania U.S.A.” ((Ripoff Report)
HAVE YOU HAD EXPERIENCE WITH WEIGHT WATCHERS? WHAT DO YOU THINK? SHARE A COMMENT BELOW.