Jenny Craig weight loss customers have reported problems getting refunds due to them. Have you had a problem getting a refund from Jenny Craig? Or have you had a good experience? Share a comment below.
On the Consumer Affairs board, Susan of Simi Valley, CA wrote:
“On Sept. 23, 2009 I joined Jenny Craig in Simi Valley, Ca.,however, the next day I changed my mind. I was not given a copy of the contract I signed so I went to the center and got my copy which said I had 3 business days to cancel “without penalty or obligation. I sent my request to cancel via Fed Ex on 9/24/09 and Jenny Craig Corporate offices received my cancellation letter on 9/25/09 at 2:42pm signed for by K F at Jenny Craig per FED EX. Several attempts to find out the status of my refund have been futile. The corporate offices state my letter is “m.i.a” and the manager at the Jenny Craig office in Simi Valley where I signed up states I was obligated to purchase a full week of the product in order to qualify for a refund even though the contract clearly states I had 3 business days to cancel “without penalty or obligation”.
“Futhermore, the contract states that upon receipt of request to cancel the buyer will be refunded in 10 days. I am getting a run around now from the corporate offices and the center. The very fact that the manager of the center did not give me my copy of the contract made my husband suspicious. And when I went to pick it up the next day an employee retrieved it in an unsecured area of the office with my credit card information available to anyone that entered this area. I left a message for the manager who did not call me back until the corporate offices told her I was unhappy with the treatment I received from her.
“All I want is my credit card to be refunded as I did all the right things according to the contract. Instead I am being told by the manager that I am going to be penalized because I did not keep the agreement for a full year!”
HAVE YOU HAD EXPERIENCE WITH JENNY CRAIG? WHAT DO YOU THINK? SHARE A COMMENT BELOW.