Jenny Craig online weight loss members have complained about outrageous shipping charges, and to not receiving refunds promised to them. Have you had a similar experience with Jenny Craig online? Share a comment below.
February 4, 2010 Jenifer of Garland, TX posted this complaint with Consumer Affairs:
“On January 14, 2010 I joined the Jenny Craig on-line program. On January 15, I called back to cancel after I realized they misrepresented their program and SHIPPING COSTS WERE 65.00!!!!!!!!!! They said 7-10 days for a refund. The next day the representative who signed me up for the program originally called me to confirm I wanted to cancel which is completely retarded. She said she had to talk to me before she could release my order. I told her to release the order.
“THEN by January 28 (13 days after I cancelled) I still did not have a refund. Lyndsey Nims is a supervisor at Jenny Craig and she said she was walking the refund upstairs "right then" when I spoke to her on February 3, 2010. However, when I called back today, Feburary 4 to make sure she had actually taken it "upstairs" I was told by "Brenda" that they didn’t have my credit card information and therefore could not process my refund. Now I’ve spoken to about 5 people regarding my refund and Brenda is the first person to ask for my credit card number. I am livid.”
HAVE YOU HAD EXPERIENCE WITH JENNY CRAIG? WHAT DO YOU THINK? SHARE A COMMENT BELOW.